BONA Counseling Chatbot Integrated Management Service
BROAD C&smp;S ‘BONA consulting Chatbot Platform is a platform that enables integrated response to multi-channel inquiries through various channels such as chatbot consultation, callback, 1: 1 inquiry, chat, SMS MO, etc., and provides integrated administrator functions.
Chatbot & Talk Administrator function
For all inquiries received, such as chat,1:1 inquiry, callback, SMS, all records are managed by registration date/allocation date/completion date, entry/question type, and processing status
For consultation quality management and VOC management, the manager can monitor the agent’s status in real time
Real-time chatbot consultation content can be monitored
Real-time Talk consultation with the agent can be monitored
Coaching is possible by delivering a message to the agent if necessary