Hospital contact center Construction strategy Strategy 1Innovative multi-channel IPCC service platform construction Strategy 2Introducing innovative CTI and Supporting OCS linkage to improve new patients rate Strategy 3Outbound automation through Happy Call ACS to improve response rate Strategy 4Introducing SMS MO service to cut no-show rate Strategy 5Patient experience management & systematic VOC management through smart survey Strategy 6Improving customer satisfaction by introducing Talk consulting Omni-channel consulting service Strategy 7Fault prediction NMS system operation for stable system operation
