- BROAD C&S ㅣ
- Construction Inquiry. 02.2038.2746 Technical inquiry. 1599.2745
BONA IPCC is based on PureConnect IP-PBX from Genesys, a global No.1 IPCC Company. Optimal integrated AI contact center service platform combined with BROAD C&S’ AI contact center solution and multi-tenant service platform
– BONA IPCC Solution is based on PureConnect solution from Genesys, a global No.1 IPCC company.
It is a software-based all-in-one Application suite that supports SIP-based multimedia.
– BONA IPCC solution supports the scalability that can be freely expanded from 10 to 1000 call centers, and is a reliable solution that can be configured at low cost and dualization.
– BONA IPCC Solution supports the basic key solutions needed to build an AI contact center.
It is a total IPCC application suite that supports intelligent CTI solution, smart IVR, IP recording solution, consultation education & recording evaluation solution, mobile sign board, premium sign board, integrated operation management, and consultation center dedicated messenger.
– It supports multi-tenant function so that it can be used as a call center service platform for telecom operators, and also supports convenient integration with various CRM solutions, UC, Salesforce.com, and other solutions.
– Based on the BONA IPCC service platform, we are currently supporting two cloud services: LG U+ Cloud Contact Premium Service and the original BONA Contact Center Cloud Service.
|IP-PBX||An equipment that performs all functions related to calls, such as registration, status management, exchange, call transfer, and three-way call of the agent’s IP-Phone, as a PBX that performs telephone exchange service.|
|Smart IVR||An equipment responsible for transmitting ARS scenarios before connecting agents from the counseling center, sorting services, collecting information, and handling on-hold music.|
|CTI||Middleware that provides functions such as agent ACD call distribution, exchange call control, statistics management, agent screen popup, etc.|
|UMS||Supports various interworking such as Exchange and Motes|
|Recording||Function to record what is being called|
|NMS||An integrated control system that effectively manages the IPCC system and network status and detects the expected failure in advance and notifies it to the authorities.|