BONA IPCC is based on PureConnect IP-PBX from Genesys, a global No.1 IPCC Company. Optimal integrated AI contact center service platform combined with BROAD C&S’ AI contact center solution and multi-tenant service platform
– BONA IPCC Solution is based on PureConnect solution from Genesys, a global No.1 IPCC company.
It is a software-based all-in-one Application suite that supports SIP-based multimedia.
– BONA IPCC solution supports the scalability that can be freely expanded from 10 to 1000 call centers, and is a reliable solution that can be configured at low cost and dualization.
– BONA IPCC Solution supports the basic key solutions needed to build an AI contact center.
It is a total IPCC application suite that supports intelligent CTI solution, smart IVR, IP recording solution, consultation education & recording evaluation solution, mobile sign board, premium sign board, integrated operation management, and consultation center dedicated messenger.
– It supports multi-tenant function so that it can be used as a call center service platform for telecom operators, and also supports convenient integration with various CRM solutions, UC, Salesforce.com, and other solutions.
– Based on the BONA IPCC service platform, we are currently supporting two cloud services: LG U+ Cloud Contact Premium Service and the original BONA Contact Center Cloud Service.