Contact to the customer’s fingertips and to the warmth in flowing through the
voice!
Omni-channel contact center interacts with customers constantly
Realize fast and high-quality Smart Hospital system based on our extensive experiences
High quality call infrastructure + reasonable cost + multichannel + strong security
= BONA Cloud Contact center
We provide quick consultation productivity
with the medical appointment chatbot and chatbot cloud service.
Real-time/non-real-time voice recognition service provided by the introduction of the latest
voice recognition technology!
We increase the productivity of work based on more than 90% accuracy.
BROAD C&S is the No. 1 AI contact center cloud service and customer communication company in Korea based on AI contact center & CRM cloud service, hospital smart call center, and artificial intelligence chatbot solution.
BROAD C&S will always listen to our customer’s voice, do our best to improve service quality and keep working on R&D in order to grow with our customer together.
Accept 100% of customer’s call
Through callback and abandoned-call callback system, we can accept 100% of ours customer’s calls with less agent.
Self-processing 30% of Simple inquiry
Improve 30% of call task productivity by self processing of simple inquiry with smart IVR, chatbot system.
Support 7 multiple
channels
Support multiple channels such as Call, SMS, 1:1 inquiry, Talk, kakaotalk, FAX, E-mail etc.
10% improvement in call response rate
By implementing the system that can improve call environment, increased average response rate by 10% compared to period prior to the introduction of the system.
About 250
customers
Enable to support fast and stable contact center work through CRM which is specialized in various industries
24/7 Chatbot consultation
Web-based , that does not require separate installation Chatbot consultation that helps patients book doctor appointments 24/7 services are available
BROAD C&S is the No.1 company in Korea that provides premium contact center cloud services to 250 companies through LG U+ contact center cloud and BONA contact center cloud service.
Inform the latest news from BROAD C&S.
Establish eulji University Hospital smart call center!
“BONA AI call center expands cloud service”
Smart hospital cloud service development using AI chatbot & voice recognition
MTN ‘Bizinfo plus of Shin young-il’
Establish Chosun University Hospital smart call center!
Appeared on Korea Economic TV “Invest in the Future of the 4th Industrial Revolution”!
Introducing an artificial intelligence chatbot for medical appointment at ‘K-HOSPITAL FAIR’.
