BONA AI contact center platform ㅣ BONA Hospital contact center ㅣ BONA Cloud platform ㅣ BONA Chatbot service

BROAD C&S BUSINESS

BROAD C&S is the No. 1 AI contact center cloud service and customer communication company in Korea based on AI contact center & CRM cloud service, hospital smart call center, and artificial intelligence chatbot solution.

BROAD C&S RESULT


BROAD C&S will always listen to our customer’s voice, do our best to improve service quality and keep working on R&D in order to grow with our customer together.

  • Accept 100% of customer’s call


    Through callback and abandoned-call callback system, we can accept 100% of ours customer’s calls with less agent.

  • Self-processing 30% of Simple inquiry


    Improve 30% of call task productivity by self processing of simple inquiry with smart IVR, chatbot system.

  • Support 7 multiple
    channels


    Support multiple channels such as Call, SMS, 1:1 inquiry, Talk, kakaotalk, FAX, E-mail etc.

  • 10% improvement in call response rate


    By implementing the system that can improve call environment, increased average response rate by 10% compared to period prior to the introduction of the system.

  • About 250
    customers


    Enable to support fast and stable contact center work through CRM which is specialized in various industries

  • 24/7 Chatbot consultation


    Web-based , that does not require separate installation Chatbot consultation that helps patients book doctor appointments 24/7 services are available

BROAD C&S Reference

BROAD C&S is the No.1 company in Korea that provides premium contact center cloud services to 250 companies through LG U+ contact center cloud and BONA contact center cloud service.

BUSINESS
  • 위메프
  • 무신사
  • 더블유컨셉
  • 스냅스
  • 아이포터
  • 조성아
  • SKmservice
  • 한국잡월드
  • idis
  • 칸투칸
  • miele
  • 블리자드
  • korail
  • 한국정보통신진흥협회
  • koreaAD
  • sundayToz
  • johnson&johnson
  • 고려사이버대학교
  • zeniel
  • 용인도시공사
  • 환경부온실가스종합정보센터
  • TVchosun
  • 형지I&C
  • allBox
HOSPITAL
  • 삼성서울병원
  • 서울대학교병원
  • 분당서울대병원
  • 서울대학교치과병원
  • 충남대병원
  • 강북삼성병원
  • 고려대학교구로병원
  • 고려대학교안산병원
  • 충북대학교병원
  • 이대목동병원
  • 이대서울병원
  • 조선대학교병원
  • 대전선병원
  • 국제검진센터
  • 선치과병원
  • 분당제생병원
  • 희명병원
  • 삼육서울병원
  • 대구파티마병원
  • 김포우리병원
  • 성남시의료원
  • 더와이즈치과병원
  • 고도일병원
  • 이화병원
CHATBOT
  • 고려대학교안암병원
  • 충남대병원
  • 강북삼성병원

BROAD C&S NEWS

Inform the latest news from BROAD C&S.

  • Construction Inquiry . 02-2038-2746
  • Technical inquiry. 1599-2745
  • Consultation time : A.M. 9:00 ~ P.M. 6:00 (Lunch hour 11:30 ~ 12:30)
  • Adress : #1208~1210 G-HIGHCITY 243, Digital-ro, Guro-gu, Seoul, Republic of Korea
  • e-mail : sales@broadcns.com