Advantages of Omni Channel CRM
- Automatic pop-up of customer information
- Callback management for missed calls
- Analysis of customer propensity by systematically saving consultation results
- Analysis of business processing by consultation type
- Customer VOC Management
- Standardize work knowledge through consultation knowledge management(KMS)
- Convenient outbound campaign work
Expected effect
- Can be linked to groupware, ERP, CRM programs, etc.
- Prevent customer churn, improve customer satisfaction
- Systematic management of previous consultation history and easy search
- Analysis for business improvement
- Customer Experience Management & Bad Customer Management
- Standardized consultation quality for beginner / intermediate / advanced agents
- Conduct new customer happy calls, surveys, etc.
Omni Channel application
- Omni Channel CRM is a professional consulting program that supports multi-channel based on the Web, and it is possible to support homepage, mobile 1: 1 consultation service, customer information management, reservation information management, callback service, knowledge management, etc.
- You can perform outbound campaign work, transfer department consultations, and perform various statistics.
- When linking with corporate OCS, basic customer information can be linked.
- Customer information interlock inquiry – customer number, name, date of birth, phone number, address, etc.
- Consultation history, callback, reservation, transfer, campaign, etc. inquiry, knowledge management of announcements, and saving consultation results
- VOC management, consultation type management when saving the consultation results
- When selecting a consultation history, you can check the details of the consultation result
- When selecting listening to the recording, you can check the actual call contents.
KMS solution for medical reservation support
Broad C&S medical appointment support solution that improves productivity and enables quick appointment of appointment calls
- Quickly search by disease name / department / center / clinic / doctor name
- Reservation by interlocking CAPA information Sorting in order of doctor information with CAPA (only available for separate interlock development support)
- Databaseing various consultation information by introducing knowledge management function
- Mark doctors’ specialties and precautions
- Check Notes, Announcements, and SMS template
- When searching for a medical department, Notify the related information, notes and announcements of each medical department
- Mark doctors’ specialties and precautions
- Intuitive integrated operation management function for the entire call center solution through the web
- Multi-tenant-based operation management supports independent account management when expanding call centers to various departments
- Detailed Monitoring of call centers on a weekly and daily basis with the mobile electronic display functions through mobile phones
