Hospital contact center Construction strategy

  • Strategy 1
    Innovative multi-channel IPCC service platform construction
  • Strategy 2
    Introducing innovative CTI and Supporting OCS linkage to improve new patients rate
  • Strategy 3
    Outbound automation through Happy Call ACS to improve response rate
  • Strategy 4
    Introducing SMS MO service to cut no-show rate
  • Strategy 5
    Patient experience management & systematic VOC management through smart survey
  • Strategy 6
    Improving customer satisfaction by introducing Talk consulting Omni-channel consulting service
  • Strategy 7
    Fault prediction NMS system operation for stable system operation

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