Since 2010, in collaboration with LG U +, we have provided cloud contact premium services and cloud contact standard products to about 180 customers with low-cost monthly call center services. We provide IPPBX, smart IVR, intelligent CTI, recording OAM, and consulting CRM.
- It provides various statistical functions and supports quick consultation through division new/re-examination patient by link with the next-generation OCS
- Exclusive agent connection of new / re-examination patient, new patients priority connection routing support
Main function
- Automatic pop-up of customer information through the next-generation OCS and CTI interworking, phone call control (Answering a call, ending a call, making a call, transferring a call, changing the status, etc.)
- Longest standby queue connection – Connect the agent with the queue that has been waiting the longest first
- Skills Based Routing – Connect the longest waiting queue that matches the agent’s skill
- New patient / VIP customer priority Routing – Connect high-priority new / VIP customers to the top of the queue without waiting
- Blacklist Routing – Blacklist the customer in question and route it to a dedicated group or agent
- Routing for the previous agent – Routing prior to the previous agent when re-inquiring within the specified period
- Multi-channel Routing – Call distribution routing for various channels such as telephone, 1: 1 inquiry, Email, Talk consultation
Expected effect
- Quickly check customer information by linking to the next-generation OCS CIT
- Improve New patient’s response rate
- Increased efficiency through simultaneous processing of multi-channel consultation
- Improve New patient’s appointment rate
