BROAD C&S

AI BONA Counseling Chatbot Service

Summary 01.

Intuitive chatbot model that supports both natural language processing method and rule-based menu method
Summary 02.

Web-based, it is easy to link to the customer’s hompage or mobile app without having to install it separately
Summary 03.

Enable to link with the Kakao Talk Plus Friends or Notification Talk
Summary 04.

Enable to switch to chatbot channel through mobile push via telephone channel
Summary 05.

Real-time talk with agents, Supports counseling functions and manager functions that enable 1:1 inquiry processing

Benefit 01.

Enhance brand image through new customer experience
Benefit 02.

Improve customer satisfication by supporting customers 24/7
Benefit 03.

Decrease labor costs, improve response rates, and improve agent productivity
Benefit 04.

Create quick chatbot scenarios & contents with easy manager tool

1 Menu-based chatbot scenario guidance-Main menu, sub menu, button menu guidance
2 Quick menu function
3 Video Play function
4 Text-based FAQ answer processing – supports text-based short-answer answers and scenario-based answers
5 Real-time Talk consultation with agent, 1: 1 inquiry
6 Link to homepage and Naver map
7 Real-time provision of various information through external DB linkage and API linkage (customer information, reservation information, order information, delivery information, etc.)

01. Hospital Information
1. Clinic Information
2. Location
3. Parking Inquiry
4. Exchange Inquiry
5. Naver Map
6. Hospital website link
02. Medical Reservation
1. Reservation Confirmation
2. Reservation
3. Reservation Change/Cancellation
4. Department-based Reservation
5. Doctor-Based Reservation
6. Disease-Based Reservation
03. FAQ
Consultation
1. Hospital Information FAQ
2. Hospitalization Reservation FAQ
3. Medical Records FAQ
04. Information
Video
1. Hospital promotional video
2. hospitalization video
3. etc..
05. Online Consultation
1. Real time Talk consultation
2. 1:1 inquiry (callback)

Clinic number guidance, Internet certificate issuance, location guide, parking guide, exchange inquiry, Naver map guide, hospital website link

Reservation Confirmation Medical Reservation Reservation Change / Cancellation Department-based Reservation Doctor-Based Reservation Disease-Based Reservation
description about Natural language (text) query and disease name, Reservation connected with the medical department
Date / Time Recommendation
Simultaneous multiple reservations (up to 3 medical departments can be reserved)

Inpatient guidance video, new patient guidance video, fall prevention guidance video, future video, promotional video